Updated 05/28/2019

Job status: Open
Application deadline: Open until filled
Title: In-Country Program Coordinator
Type of position: Full-time Exempt
Report to: Director of Study Abroad
Duty Locations: Sefrou Office and remotely (must be based in Morocco)

Job Responsibilities

Administrative and Office

  • Respond to emails, answer phone calls and return messages promptly
  • Keep a to-do list and keep ahead of tasks. Share task list with others so we are all on the same page
  • Communicate only over approved methods
  • Respond to prospective client’s initial message via our online system within 24 hours
  • Respond to all later messages with clients in no more than 48 hours
  • Arrange transportation, accommodation, tour guides, meals, activities, and all other planned portions of client’s itineraries
  • Ensure everything is correct and treat it like your own business
  • Complete all documentation that is to be sent to the client pertaining to all aspects of their trip
  • Compile client’s information in an organized way that is easily understandable by all staff
  • Maintain company files by organizing and updating continually
  • Research potential business connections and partners
  • Work on deals and partnerships to reduce costs
  • Retain all receipts and documentation and file accordingly (insurance info, contracts, business trips costs, etc.)
  • Write template itineraries, day trips, and activities to be used on our online system
  • Create new systems to make duties more efficient and share ideas with the team. Be creative!
  • Write in an understandable and professional manner
  • Work closely with the Program Assistant, and all other staff members
  • Submit your weekly timesheet by Sunday night every week
  • Other duties as assigned


In the Field

  • Be available 24×7 for emergencies when clients are in-country
  • Build personal relationships with business connections and partners
  • Handle paying vendors and business partners in a professional and responsible manner
  • Be mindful and careful when carrying company money


Working with Clients

  • Be kind and mindful of personal preferences and beliefs
  • Always respond with attention and hospitality
  • Remain patient with all clients
  • Ensure the client feels comfortable with their decisions and desires
  • Ensure accuracy and understanding by asking questions and giving feedback
  • Call/schedule calls with each client to make a personal connection and discuss their options
  • Create itineraries based on the client’s preferences
  • Be creative with itineraries, and expressive with your explanations
  • Organize personal, special gifts for each client to receive on their trip


Personal Conduct

  • Maintain a professional attitude when interacting with other staff
  • Act in a professional manner when representing the company
  • Ask questions when unsure of anything. Don’t hesitate, just ask!
  • Provide honest feedback when asked. We can only grow when we deal with difficult situations!
  • Ask for help or guidance whenever needed



  • Fluent in English (reading, writing, speaking) or native
  • Availability to work 40 hours per week, including weekends and holidays
  • Availability to travel across the country when needed
  • Experienced in working with international travel
  • Experience with diverse cultures
  • Knowledge of Morocco and Moroccan culture
  • An understanding of business practices in Morocco (able to look out for bad business practices)
  • Multitask in an organized and understandable way
  • Detail oriented with a passion for order
  • Ability to work with little supervision, a self-starter
  • Ability to take the lead in handling inquiries and building the business
  • Comfortable following up and taking the lead of a situation
  • Confident in using Google Suite


How to apply?

Please submit the required materials below to info@moroccooffthebeatentrack.com

  • Resume (Please include only relevant experience)
  • Cover letter (Explain how your past experience and skills align with this job)
  • Two professional references (Please include: Full Name, Title, Relationship, Email, and Phone number)

MOBT does not discriminate on the basis of religion, national origin, sex, disability, sexual orientation, age or citizenship in its programs and activities

Updated 05/28/2019