Job status: Open

Application deadline: Open until filled

Title: Program Coordinator

Type of position: Full-time Exempt

Report to: Director of Study Abroad

Duty Locations: Remotely (Must be based in Morocco)

Job Responsibilities

Administrative and Office

    • Respond to emails promptly
    • Answer phone calls and return messages promptly
    • Keep a to-do list and keep ahead of tasks. Share task list with others so we are all on the same page
    • Communicate only over approved methods
    • Respond to prospective client’s initial message via our online system within 24 hours
    • Respond to all later messages with clients in no more than 48 hours
    • Arrange transportation, accommodation, tour guides, meals, activities, and all other planned portions of the client’s itineraries
    • Ensure everything is correct and treat it like your own business
    • Continually cross-reference to ensure a 0% chance of mistakes
    • Complete all documentation that is to be sent to the client pertaining to all aspects of their trip
    • Compile the client’s information in an organized way that is easily understandable by all staff
    • Maintain company files by organizing and updating continually
    • Research potential business connections and partners
    • Work on deals and partnerships to reduce costs for travelers (e.g. commission rates, travel company discounts)
    • Retain all receipts and documentation and file accordingly (insurance info, contracts, business trips costs, etc.)
    • Write template itineraries, day trips, and activities to be used on our online system
    • Create new systems to make duties more efficient and share ideas with the team.  Be creative!
    • Write in an understandable and professional manner
    • Work closely with the Program Assistant, and all other staff members
    • Submit your weekly time sheet by Sunday night every week
  • Other duties as assigned

In the Field

    • Be available 24×7 for emergencies when clients are in-country
    • Build personal relationships with business connections and partners
    • When traveling, use inexpensive means of transportation
    • When traveling, stay in reasonably-priced accommodations pending approval
    • Handle paying vendors and business partners in a professional and responsible manner
  • Be mindful and careful when carrying company money.  Treat it like your own money!

Working with Clients

    • Be kind and mindful of personal preferences and beliefs
    • Always respond with attention and hospitality
    • Remain patient with all clients
    • Ensure the client feels comfortable with their decisions and desires
    • Ensure accuracy and understanding by asking questions and giving feedback
    • Call/schedule calls with each client to make a personal connection and discuss their options
    • Create itineraries based on the client’s preferences
    • Be creative with itineraries, and expressive with your explanations
  • Organize personal, special gifts for each client to receive on their trip

Personal Conduct

    • Maintain a professional attitude when interacting with other staff
    • Act in a professional manner when representing the company
    • Ask questions when unsure of anything.  Don’t hesitate, just ask!
    • Provide honest feedback when asked.  We can only grow when we deal with difficult situations!
  • Ask for help or guidance whenever needed

Qualifications

    • Native or Fluent in English (reading, writing, speaking),  Moroccan Arabic is preferred but not required 
    • Availability to work 40 hours per week, including weekends and holidays
    • Availability to travel across the country when needed
    • Experienced in working with international travel
    • Experience with diverse cultures
    • Knowledge of Morocco and Moroccan culture
    • An understanding of business practices in Morocco (able to look out for bad business practices)
    • Multitask in an organized and understandable way
    • Detail orientated with a passion for order
    • Ability to work with little supervision, a self-starter
    • Ability to take the lead in handling inquiries and building the business
    • Comfortable following up and taking the lead of a situation
  • Confident in using Google Suite

How to apply?

Please submit your resume, cover letter, and three professional references to yechcherki@moroccooffthebeatentrack.com